Frequently Asked Quesions
If you do not find the answer to your question here, you can contact technical support via email or Instant Message Programs AIM, or Yahoo Instant Messager.

Pre-sales questions

Q. Will you place ads on my site?
A. We will NOT place ads on your site.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?
A. We accept all major credit cards (Visa, Mastercard, Discover, American Express) and checks. All checks must clear before the order can be completed.

Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0

Q. Do you allow adult sites?
A. No, we do NOT allow adult sites.

Q. Is tax included with my yearly plan?
A. Yes, tax is included within the price.

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be found here Login with the username "demo", and the password "demo".

Q. Can I pay monthly?
A. Unfortunately, in order to keep our prices low, we do not offer monthly payments.

Q. How long does it take to setup my account?
A. Your account will be setup within 1-2 hours of ordering.

Q. Are there any hidden costs, or setup fees?
A. No, there are no hidden costs or setup fees.

Q. Do you offer telnet or shell access?
A. No, due to security reason's we do not offer telnet or shell access. You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

Q. Can I password protect directories?
A. Yes, you can password protect directories within CPanel.



DNS

Q. How long does it take to get my domain working?
A. It usually takes 24-72 hours for a domain to fully propagate.

Q. What do I set my domains nameserver's to?
A. Please read your welcome e-mail. If you have lost your welcome email, please email us requesting your DNS.
 

Control panel

Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cpanel/. There is also a .pdf manual available at http://www.cpanel.net/docs/pdf/cpanel/

Q. Where do I go to login to my control panel?
A. You can click on the "Login Here" link at the top of this webpage, go to http://www.dualvelocity.com/cpanel or type in the following: "www.yourdomainname.com/cpanel" (inserting the actual domain instead of "yourdomain.com") into your web browser's address bar.




FTP

Q. Where can I download a free FTP?
A. We recommend downloading "CoffeeCup Free FTP 3.0" from this link

Q. It's not letting me upload my files. What's wrong?
A. Make sure you are uploading to the right web directory, which is the "public_html" folder.

Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.
 

Paths

Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/

Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail



E-mail

Q. How do I create email accounts?
A. To create an email account, login to your control panel, click "Email", then click "Add/Remove/Manage email accounts".

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server, type "mail.yourdomain.com" (inserting the actual domain instead of "yourdomain.com")

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/ (inserting the actual domain instead of "yourdomain.com")

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.

Q. How can I set up my email to download to Outlook?
A. Click here for full instructions.

Q. I'm having trouble setting up my email to download to Outlook?
A. Click here to troubleshoot this problem.




CGI/ASP/PHP/MySql/JSP

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755

Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

 
Software Versions

Q. What version of php are you using?
A. We are using version 4.3.3 and 4.3.4

Q. What version of perl are you using?
A. We are using version 5.6.1.

Q. What version of MySQL are you using?
A. We are using version 4.0.15

Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel version.

 
Billing 

Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to cancel within thirty days, and we process your refund.

Q. How do I make a payment?
A. All accounts will receive an invoice approximately one month before the end of the hosting agreement. You may either send your payment by mail after you receive an invoice or make an online payment through this website. After payment is received, your account will be renewed.

Q. How do I stop billing?
A. If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include "I give you permission to delete my website and all of it's content."

 
SSL

Q. What is the difference between shared ssl and private ssl?
A. A shared ssl displays as https//ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.

Q. How do I purchase a private ssl from you and what type is it?
A. Please email to do so.

Q. What's the path to the free shared ssl?
A. We need to activate the shared ssl on each site manually that will require it. <

Q. I'm going to purchase my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $30.00 installation fee.

Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.

 
Subdomains

Q. I want to set up a subdomain, what do I do?
A. To create a sub domain, cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does, the sub will not work. For example... I want to create the subdomain "test.dualvelocity.com" so my sub name is going to be test. If I already have a folder in my ftp named test, I need to delete it or rename it to something different before I create the subdomain with the "test" name from cpanel.

Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain. Addon Domains


Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.

Q. I want to set up an add-on domain. How do I do it?
A. You cannot create an addon domain if your DNS hasn't proprograted to the server already. So after you change the sites DNS you are trying to add, you will need to wait 24-48 hours before attempting to create your addon domain.

There are three fields cpanel asks for when creating an addon domain.

1. "New Domain Name:"   You will put in the newdomain.com do not put www in the name!

2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. For example... If you want to give it the username "chris". You cannot have a folder in your account named "chris" already. If you do and still try creating the username for the addon domain to be chris, you will experience many problems.

3. "Password:" fill in any password you want here. 

Q. Help, I added an addon domain. Why did it say subdomain added?!!?
A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when, in fact, it is an addon domain.